A receptionist that never clocks off.
Embermont Concierge answers your website's visitors from your website's own pages, day or night. It never invents what the site does not say, hands over to a person when it should, and has every enquiry waiting for you in the morning.
What it does
Concierge trains on the pages of the site it is embedded in, then answers visitors from that content. It is constrained to what the business has actually published, because a reply that invents an opening time or a price is worse than no reply.
- Answers from your own content. Retrieval over the site's trained pages, so replies are grounded in what is really there.
- Refuses to make things up. Replies are checked before the visitor sees them.
- Hands over to a human when the conversation calls for it.
- Captures enquiries that would otherwise leave without a trace, and shows the owner what visitors kept asking that the site never answered.
Two of its screens
From the Concierge site. The conversations shown are examples, not real visitors.
Safety is not a setting
Every message runs through the same pipeline, in order, on every request. Personal data is redacted before it reaches the model. A safeguarding step decides whether someone in difficulty is routed to real help rather than handled by a chatbot.
That safety layer is applied after every profile and custom prompt has been compiled, which means no configuration can switch it off or work around it. It is not a toggle in a settings screen; it is part of the path every reply takes.
How it is embedded
A script tag on the site. There is no plugin to install, no platform to migrate to, and no change to how the site is built or hosted.
Status
- Stage
- Live and in production
- Brand
- Sold as Embermont Concierge, at embermont.co.uk
- Shape
- Hosted service, embedded with a script tag
- Sign-ups
- Registering interest at embermont.co.uk